Question 1

What products does PROFFIX offer?

Accepted Answer

PROFFIX offers a wide range of premium tools and sports equipment, including cordless tools, power tools, hydraulic tools, pneumatic tools, accessories, badminton, boxing, table tennis, basketball, football, and fitness training equipment.

Question 2

Do you ship across India?

Accepted Answer

Yes. We deliver our products across India through trusted logistics partners.

Question 3

How long does delivery take?

Accepted Answer

Orders are typically processed within 1–3 business days, and delivery usually takes 3–7 business days depending on your location.

Question 4

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

Question 5

What payment methods do you accept?

Accepted Answer

We accept UPI, Credit Cards, Debit Cards, Net Banking and other secure online payment methods available during checkout.

Question 6

Is Cash on Delivery (COD) available?

Accepted Answer

Cash on Delivery is available for selected products and serviceable locations.

Question 7

Do your products come with a warranty?

Accepted Answer

Yes. Most PROFFIX products are covered by a manufacturer's warranty. The warranty period varies by product category.

Question 8

Can I cancel my order?

Accepted Answer

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellation requests may not be accepted.

Question 9

Are the product images actual?

Accepted Answer

Yes. We strive to display accurate product images. Minor variations in colour may occur due to lighting and screen settings.

Question 10

Are your prices GST inclusive?

Accepted Answer

Yes. All applicable taxes are included where mentioned, and GST invoices are provided with eligible purchases.

Question 11

Can I place bulk or corporate orders?

Accepted Answer

Yes. We accept bulk, dealer, distributor, institutional, and corporate orders. Please contact our sales team for pricing and support.

Question 12

How can I contact PROFFIX?

Accepted Answer

You can reach us through our Contact Us page, email, phone, or the website chat during business hours.

Question 13

Why should I choose PROFFIX?

Accepted Answer

PROFFIX is committed to delivering high-quality tools and sports equipment at competitive prices, backed by reliable customer service, secure payments, fast shipping, GST-compliant invoicing, and dependable after-sales support.

FAQ

Frequently asked questions